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TERRA IN THE WORLD

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India

211, LOTUS BUSINESS PARK, Ram Baug Road, Near Chincholi Naka, S.V. ROAD, Malad (West), Mumbai, MUMBAI SUBURBAN, MAHARASHTRA, 400064

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Canada

1100 Cobb Place Blvd., Ste 100, Kennesaw, GA 30144

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USA

1100 Cobb Place Blvd., Ste 100, Kennesaw, GA 30144

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Germany

Coming Soon.

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Australia

1 Almeida Crescent, South Yarra, VIC, 3141

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New Zealand

27 Timberly Road, Mangere, Auckland, New Zealand

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Japan

2-3-17 Tsuriganecho Chuoku Osaka 540-0035 Japan

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Chile

Gerónimo de Alderete 1480, Vitacura, Santiago, Chile

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UAE

1J-12/I Hamriyah Free Zone Sharjah United Arab Emirates

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Peru

Coming Soon.

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Colombia

Coming Soon.

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Argentina

Coming Soon.

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Mexico

Coming Soon.

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Guatemala

Coming Soon.

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France

Coming Soon.

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Ireland

Coming Soon.

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UK

Coming Soon.

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Taiwan

Coming Soon.

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S. Korea

Coming Soon.

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TERRA is rapidly expanding its reach worldwide, committed to providing the best personal products made from natural and sustainable ingredients. Our biodegradable baby wipes have been a popular choice among eco-conscious consumers who prioritize quality and sustainability. With a strong global presence, TERRA is a trusted brand that delivers high-quality and natural personal care products to individuals and families everywhere.

GET IN TOUCH

terra

For assistance from the TERRA team, please contact us by phone at

to email

support@terragentle.com.au

We’re here to help and are committed to providing exceptional customer service.

FAQs

What are your nappies made from?

Our nappies are made up of over 85% plant-based materials. Absorbent Core is made of high-quality Japanese SAP (super absorbent polymers), 100% USA FSC-Certified natural wood pulp and tissue paper. Breathable Backsheet and Soft Leg Cuffs are made from 100% biodegradable bamboo fiber (NOT bamboo Viscose). Water-Resistant Sheets are made from biodegradable random copolymer extract from sustainable corn starch. Frontal Tape fastening system and Topsheet made of food-grade polypropylene. The Wetness Indicator is 100% plant-based and all ink on product and packaging is food-grade. Packaging is made from recyclable craft paper and rice.

Do your nappies & wipes contain nasty chemicals?

Our nappies & wipes are free from nasty chemicals and compounds, such as chlorine, latex, lotion, fragrances, and dyes - so they are not only safe for babies, but will also protect them from rash, irritation, and discomfort.

Do you have wetness indicator?

Yes. All our nappies have a wetness indicator which turns yellow-blue as standard.

How long do your nappies take to biodegrade?

TERRA nappies are 85% plant-based and biodegrade in three-six months based on our degradation testing. 85% of our nappy had completely biodegrade in that time, with the remaining 10% being our tabs, cuffs, and part of the frontal tape that for the time being require PE (polyethylene) for strength and flexibility. But we’re working on it!

What are the ingredients in your baby wipes?

CLOTH: 100% Biodegradable FSC Certified Bamboo Fiber (NOT Bamboo Viscose); 0% Plastic LIQUID: 99.7% Pure New Zealand Purified Water, Hydrolyzed Soy Protein

Can I flush your wipes down the toilet?

We don’t recommend flushing our wipes. They are compostable and biodegradable.

Do you have samples?

We offer a trial pack that includes a full-sized pack of our plant-based diapers.Hope you will give us a try! https://terragentle.com.au/products/free-sample-test

How long will my order take to reach me?

Delivery times vary based on the shipping method you choose: Standard Shipping: 3-7 business days Express Shipping: 48 hours Note: Express delivery will incur an additional fee.

What should I do if I receive a wrong item?

Please contact us at support@terragentle.co.au and we will arrange for the incorrect item/s to be collected at your earliest convenience. We will also arrange for your correct product/s to be delivered to you straight away.

How do I sign up for a subscription order?

To sign up, simply select the subscription option on the product page, choose your preferred delivery frequency, and proceed to checkout. Your subscription will begin immediately.

What is the benefit of a subscription?

Never worry about running out of nappies & wipes again! By signing up to a subscription, you’ll get our best prices and will save 20%. In addition, you have full control over your account and can skip orders, make adjustments, or cancel at any time.

What makes TERRA Nappies different from other nappies on the market?

Terra Nappies are unique due to their fastest absorbency and eco-friendly plant-based materials, which are biodegradable and gentle on baby's skin. Approved by dermatologists and free from harsh chemicals, they ensure comfort and reduce the risk of irritation. Terra's hypoallergenic eco nappies provide premium, plant-based performance with up to 12+ hours of leak protection. Packaged in 100% recyclable paper, Terra Nappies are gentle on your baby and the planet

How long do your nappies keep the baby dry?

With a huge absorbency of around 900ml liquid, Our nappies keep your baby dry for up to 12+ hours, providing exceptional leak protection and comfort day and night. That’s why we’re happy to offer our Satisfaction Guarantee. We know you’re going to love them.

What certifications do your nappies have?

Our nappies are dermatologically tested and rated as "excellent," ensuring they are gentle and safe for your baby’s delicate skin. We are proud to hold FSC certification, which means our products are sourced from responsibly managed forests. Additionally, our nappies are eco-friendly, made with sustainability in mind to minimize environmental impact while providing top-notch performance.

Are your nappies award-winning?

Yes, our nappies have received multiple awards for their outstanding quality, comfort, and eco-friendliness. You can check our awards here - https://terragentle.com.au/ These accolades reflect our commitment to providing the best for your baby, with products that parents and experts alike trust and recommend.

How do I compost my wipes?

Our wipes can be composted at home with your veggie scraps and green waste. Simply place your wipe in with the worms – or dig it into your garden(we do not recommend veggie garden). But we recommend your regular waste collection.

What sort of packing materials do you use?

We take care when packing orders to ensure your goods arrive intact and unspoiled, while also making a minimum impact on the environment. We wrap items in paper that is often re-used and can be recycled.

How do i track my order?

As soon as your order ships, you’ll receive a confirmation email with a tracking link, which you can enter in the Australia Couriers website to track your order.

What if I’m not home when the courier arrives?

Australia Couriers should leave your parcel in a safe location. If unable to do so, they will leave a card for re-delivery or pickup.

How do I pause or cancel my subscription?

You can pause or cancel your subscription at any time through your account settings. Navigate to your subscriptions, select the one you wish to pause or cancel, and follow the prompts.

What is your returns policy?

1. For order errors, please email us within 7 days of receiving your order. Provide order details and any relevant pictures. 2. For a change of mind returns (with the exception of final sale items, promotional items, gift cards and Trial Packs), please email us within 5 days of the delivery date with your order number, reason for return and how many unopened, as received, new packs you would like to return. The customer is responsible for return shipping costs. Note: opened packs are not eligible for return 3. Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned or refunded. 4. Trial Packs cannot be returned or refunded. Gift cards cannot be returned or refunded (unless required by law) 5. We only accept returns for eligible products purchased on TERRA online stores. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy. 6. Our returns policy does not cover leaks due to incorrect sizing purchases. We’re happy to work with you on your fit, please contact customer service. Original shipping and handling fees are not eligible for refund. 7. If you order the wrong size, the return will be at your expense.

What is your exchange policy?

If you’ve ordered the wrong size in error, we will happily exchange provided the following condition are met: 1. Please notify us within 1 day before your order is fulfilled 2. Kindly understand that we require the customer to cover the cost of return shipping. 3. Due to the nature of our products we are unable to accept exchange due to packs of diapers your baby has outgrown. 4. Items must be returned in the same condition as you received them. This means the item must be in the original undamaged packaging. 5. Our friendly customer service team are always on hand if you have any questions or concerns: support@terragentle.com.au

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