AUD
Yes, when you’ve finished shopping, simply continue to the checkout and complete your transaction as a guest although if you do decide to create an TERRA account, your details will be saved for faster future transactions.
No problem. You’ll be prompted to enter separate details for delivery and billing addresses at checkout. If the addresses are the same you can specify that too and avoid entering your details twice.
Our apologies, we can’t deliver to PO Boxes. We must have a physical address within Australia.
Postage and packing rates depend upon location and are a flat rate charge:
We take care when packing orders to ensure your goods arrive intact and unspoiled, while also making a minimum impact on the environment. We wrap items in paper that is often re-used and can be recycled.
Goods which are in stock or available through our Australia distributors will be delivered within 2 to 4 working days from the date of your order. Please allow extra time for delivery during sale periods.
Note: we do not ship on public holidays. Orders placed during a public holiday will be organised and sent out in the following work days.
As soon as your order ships, you’ll receive a confirmation email with a tracking link, which you can enter in the Australia Couriers website to track your order.
All orders ship via Australia Couriers: Monday – Friday, 8:00am – 5:30pm (except public holidays).
Australia Couriers should leave your parcel in a safe location. If unable to do so, they will leave a card for re-delivery or pickup.
Just email us with your order number, and we’ll send you a tax invoice via email.
Sorry, we don’t accept back orders. Products will be available for purchase as soon as they are back in stock.
Easy. Just sign up to the e-newsletter to receive up-to-date information about specials and promotions (scroll down to the bottom of this page and enter your email address in the field provided).
We’ll be sorry to see you go, but all e-newsletters come with an unsubscribe link at the bottom of the email which you can click to unsubscribe.
Refunds will be processed within 10 days of receiving notification from you as set out above.
Refunds are made to the credit card number or other payment account that you used to make the original purchase. Courier charges are not refundable.
Please get in touch and together we’ll sort it out.
